Refund & Returns

We want you to be happy with your purchase. If something isn’t right, you may request a return or refund in line with Australian consumer law.

Eligibility
To be eligible for a return, the item must be in its original condition with all components included.
Change-of-mind returns may be considered on a case-by-case basis at our discretion.

Faulty or Damaged Items
If an item arrives damaged or develops a fault, please contact us promptly with a description of the issue. We will assess the claim and offer an appropriate resolution, which may include a replacement, refund, or alternative remedy.

Returns Process
Once your return request is approved, we will provide instructions on how to send the item back to us.
Return shipping costs may apply depending on the situation and assessment.

Response Time
Our team aims to review all return queries as quickly as possible. Timeframes may vary during high-volume periods.

Exclusions
For hygiene and safety reasons, certain items may not be eligible for return once opened.

If you have any questions about returns or refunds, please reach out through our Contact page.